A Guide to Maintenance Problems and Common Tenant Complaints


September 3, 2018

Tending to tenant complaints and maintenance problems can significantly impact your personal productivity. Not to mention, the profitability of your rental business. What if there was another way of handling tenant relations? What if you could seamlessly manage tenants’ complaints before they escalated?

Below is a simple step by step guide on how to field and manage the most common tenant complaints.

Before moving in

Even before the moving boxes enter the front door, it pays as a landlord to have an apartment that is ready to go. A common request by tenants at the beginning of a lease is to bring the appliances and equipment up to standard. Whether a fridge bulb is out, or a window AC unit is too loud, these common complaints are worth resolving before move-in so that the landlord-tenant relationship starts on the right foot.

Noise

man in blue shirt taking off headphones

According to the Owners Associations in Dubai, noise complaints are one of the most prevalent problems. Let’s face it when living in an apartment, a noisy neighbor can be an incredible nuisance. No landlord wants to receive late night calls from tenants complaining about your property. Start by talking to them and try to get to the bottom of the situation. Ask a number of neighbors whether they have been bothered by the noise. If you prove they are at fault, then inform them about the complaint and encourage them to work out a solution. Refer them to the noise clause in the tenancy agreement.

Sometimes the bread isn’t always buttered on both sides. What if the noise isn’t actually coming from your apartment building? It’s from a neighboring apartment or establishment. Well, you can only do your best right? Ensure that your apartments are fervently insulated to reduce the noise.  Help make your tenants’ stay a little more comfortable. If the case proves futile, take your noise complaints up with the Dubai Municipality office.

With that said, a noise complaint isn’t the end of the world. As a landlord, work to handle the matter of one-on-one with your tenant instead of letting it escalate.

Blueground, an innovative furnished housing provider in Dubai, matches landlords of unoccupied apartment units with trust-worthy senior business executive tenants. When you leave your property to Blueground, we take care of vetting tenants to ensure they will treat your apartment and its residential community with respect.

Damage

Cases of minor damages will always crop up. No property is immune. Before renting out the apartment, create a database of the most common problems. For instance, Dubai can sometimes experience desert storms. This may cause the air conditioners to malfunction. So, look for guards to prevent such damages.

Keeping in mind that the problem may recur after a certain period of time, ensure the tenant is well aware of such. Additionally, include it in the tenancy contract. Mention how to forward the complaint and how long it may take to rectify.

Conduct an inventory with the tenant before they move in. Once they report on the same issue, conduct another inspection to establish whether it is a genuine complaint or due to negligence. According to Article 16 of Law No. 26 of 2007, the landlord caters to maintenance problems. However, if they are minor repairs, the tenant may foot the bill.

cracks in a glass window

It’s not always a good idea to let the tenant make the repairs. You don’t want them hiring an unskilled laborer who may end up causing further maintenance problems. After that, hire a contractor that fits with the tenant’s schedule. Follow up after the repairs to ensure tenant satisfaction. If you discover damage while they are moving out, agree that payment comes from their security deposit.

If you rent your property to Blueground, you can be sure that we will cover any minor maintenance issue up to AED 500 (in accordance with RERA law). Our tenants can directly request a repair through our Guest App removing any barriers to reporting problems as they occur.

Unwanted pests

Bed bugs, rodents, mosquitoes, and houseflies can become a very big issue in your rental business. No hardworking tenant would want to live in an apartment infested with pests. As a landlord, look for a reputable exterminator licensed by the Dubai Municipality to extirpate the unwanted critters and keep them from coming back.

close up of a mosquito on a window net

To make life unbearable for the pests, ask the fumigators to return after a certain period to take care of the remnants of the Armageddon. Ensure that your tenant is fully satisfied and the pests are completely eliminated.

Through the aforementioned Guest App, Blueground tenants can request periodical cleaning which is done by our professional cleaning who can spot and prevent any hygienic and pest risks. Then between tenants, we take care of a thorough deep clean and inspection which means your apartment will be monitored regularly by our team.

In conclusion

You don’t have to study at Al Ghurair University to learn how to handle maintenance problems. It’s a matter of being organized and proactive. Ensure you respond to concerns instantaneously, rectify the issues until the complaint is resolved. Alternatively, you can work with a company such as Blueground. We engage with tenants on your behalf. Let a team of seasoned professionals handle the minutiae of tenant relations and maintenance problems while you enjoy your passive income!


United Arab Emirates