The Importance of Establishing Landlord Office Hours


November 22, 2018

As a landlord, it’s important to take steps to simplify your job and create barriers to avoid burnout. One of the first things that you should do when dealing with new tenants is to establish landlord office hours. These are the hours that you will talk with them about any standard issues they are having with their rentals. This is an important step that you should take to avoid working too often and allowing your property investments to take over your life.

 

The benefits of good landlord office hours

Being a landlord can be time-consuming and overwhelming. However, that’s only if you aren’t doing it right. Good landlords stay on top of their tenant’s needs, but they don’t obsess or micromanage them.By establishing landlord office hours you can focus on your tenants for a small portion of your day. Fortunately, it means your tenants can’t bother you any day and anytime. Naturally, though you will have to put in place a system to handle emergencies. As long as you do that you shouldn’t have any trouble managing your properties efficiently. With specific office hours, you won’t feel overwhelmed or overworked.

 

Providing a convenient window for office hours

When establishing office hours for tenants it’s important to consider how many different tenants you are dealing with and what sort of problems could arise. It’s important that everyone is able to communicate with you during your office hours. So, the more properties you have, the longer your office hours will need to be. If you are just managing one or two single-family properties, you can get away with just an hour or two a day throughout the week. If you have a large multi-family unit or many different properties to deal with, you will have to extend your office hours to make sure everyone has a chance to reach you.

When establishing office hours try and make them as convenient as possible. Ideally, you will always be available during that time period. Also, try to keep them convenient for your tenants. Alternating your availability to have some between 9 a.m. to 5 p.m. and other parts outside of those periods will offer tenants with different working hours an equal chance to reach you.

 

The power of voicemail and email

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Today it’s easier than ever for tenants to communicate with landlords. They often don’t even have to speak with them over the phone at all. After you establish operating business hours your tenants can still talk with you at any time of the day that works for them through methods like voicemail or email. You will just check the messages left to you during the established landlord office hours. These messages are an even faster and more convenient way to find out what is going on with your properties, so it’s always a good idea to provide a number with a voicemail where tenants can call and leave messages all throughout the day. Also provide them with an email, or a phone that they can text you messages that you will check during office hours.

 

Handling emergency situations

The landlord office hours that you establish are for those mundane everyday needs that tenants have. When they need someone to swap out light bulbs in their appliances, or they have a faucet that’s developing a leak, they can call in those sorts of problems during office hours.

However, if there is a leaky pipe that’s pouring water into your property, you want to be notified about that as soon as possible. That’s why you should always have an emergency line that your tenants can call to connect with you or your property manager as quickly as possible. This line should be available 24 hours a day. Make sure it has a voicemail that you can check quickly, or that it has an operator all the time.

 

Outsourcing office hours

Landlord office hours are important to have in place to make sure that you aren’t talking with tenants every hour of the day. Managing rental properties can become overwhelming if you don’t put enough boundaries in place. If putting in place office hours isn’t enough to keep being a landlord from being too time-consuming or overwhelming, you can hire a company to manage your properties for you.

Blueground specializes in property management services and can help offer your tenants a higher level of service while taking the management work away from you so you can enjoy your investments and your free time at the same time.

With Blueground’s mobile application, tenants can request repairs around the clock and will have a follow-up message or scheduled visit within 24 hours. Tenants can also reach out dedicated Client Experience coordinators who are available by phone, email, and WhatsApp. An emergency after-hours line is also available around the clock for urgent inquiries like when a tenant is locked out.


United States